New York State Customers:
For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS).  

DPS complaints may be directed as follows:  Website: www.dps.ny.gov/complaints;  Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a – 4:00p); or Mail:  Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223.